The service attitude of Hertz car rental company was generally good. The staff were friendly and professional, and both the pickup and return processes were smooth. Additionally, there was no waiting in line for this rental, making the experience very efficient! Overall, the service and efficiency were quite satisfactory!
After picking up the car, I noticed severe brake pad wear. A few days later, it started making noise, and within a week, it became completely undrivable. I tried contacting Hertz but couldn't get through, and it was actually Zuzuche that helped me reach them. I ended up repairing the car myself, which took an entire day. Hertz didn't provide any explanation or solution. Very dissatisfied.
The car pickup process was very convenient. After completing the paperwork at the store, they provided a map, and following the directions made it easy to access the pickup point. Most importantly, renting in Bangkok and returning in Phuket did not incur any one-way rental fees. I rented for 15 days, and the return process was very smooth.
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