The vehicle was quite old and had unusual noises. It had already been driven for over 230,000 kilometers. The most unsatisfactory aspect was the lack of front and rear parking cameras, and even more unacceptable was the absence of rear parking sensors.
The return service was extremely poor. Never rent a car from Chic company. I returned the car half an hour late and was forced to pay a full day's rental fee. The return location was very difficult to find; the GPS kept leading me to the wrong place, and I ended up wandering around the airport, wasting time. I tried to explain to them, but the lady at the counter acted like she desperately needed money, saying, 'We gave you maps and pictures; being late is your problem. This is company policy.'
A friend of mine rented from another company for the same timeframe, and they were understanding—no problem at all.
While it's true I returned the car late, the delay was very short, and it was caused by the difficulty in finding the return location. Most companies would be understanding in such cases, but Chic was horribly strict. I definitely won’t rent from this company again!
Overall service was good, but the condition of the car was poor. Surprisingly, there was no spare tire, which is quite unexpected. I wonder if minor issues could lead to bigger risks.
The service is acceptable and both picking up and returning the car were very convenient. The vehicle was clean and in good condition, although it had a relatively high mileage of approximately 140,000 kilometers.
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View more >A friend of mine rented from another company for the same timeframe, and they were understanding—no problem at all.
While it's true I returned the car late, the delay was very short, and it was caused by the difficulty in finding the return location. Most companies would be understanding in such cases, but Chic was horribly strict. I definitely won’t rent from this company again!
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