Aliaksandr Kananchuk
Bangkok
9.3 /10 Excellent
Reviewed: Monday, May 5, 2025
Everything was fine.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Outstanding!
Read More >6 /10 Average
Reviewed: Monday, May 5, 2025
Good
Read More >2 /10 Poor
Reviewed: Monday, May 5, 2025
Average
Read More >8 /10 Very good
Reviewed: Monday, May 5, 2025
Good
Read More >8 /10 Very good
Reviewed: Monday, May 5, 2025
The car had nearly 100,000 kilometers on it, was old and worn out, had poor sound insulation and leaked air, and the tires were almost bald. This is the worst car I've rented in Thailand, and I won't choose Hertz again.
Read More >8 /10 Very good
Reviewed: Monday, May 5, 2025
It's okay
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Very good, the airport service and explanations were thorough.
Read More >8 /10 Very good
Reviewed: Monday, May 5, 2025
The pickup and return process was very smooth. Make sure to allow enough time to catch your flight when returning the car.
Read More >2 /10 Poor
Reviewed: Monday, May 5, 2025
The car had over a hundred thousand kilometers on it. The day after picking it up, the tire burst without us even driving it (from a previously patched area that exploded). The parking brake got stuck, making it undrivable. We reported the issue before 10 AM and contacted the rental company asking for a replacement because we had over 1000 kilometers left on our trip and didn't feel safe driving it. However, they only arranged for roadside assistance without providing a replacement car. The assistance arrived at 1:30 PM and replaced the tire with a spare, then manually fixed the stuck brake. I followed the mechanic to the service center for further repairs. Even after being informed of the car's safety issues by the roadside assistance, the rental company still hesitated to consider replacing the car. I contacted the rental company customer service again, but they reiterated that only repairs could be done, no replacement. The information was completely unsynchronized. I had to chase after the help center repeatedly. This location is really unreliable. I was worried this would delay my trip to Pattaya in the afternoon. They only mentioned repairs, not replacement, all under the scorching 36-degree heat. We didn’t get the replacement car until nearly 4 PM. The person who came to swap the car casually apologized for being late, which felt intentional because they clearly had available cars. We were three females, and one of my friends was so frustrated that she cried. After renting cars for so many years, Hertz really disappointed us this time.
Read More >2 /10 Poor
Reviewed: Monday, May 5, 2025
The car had over 100,000 kilometers. On the second day after getting the car, the tire burst without even driving (the previously patched area exploded). The parking brake got stuck, making the vehicle unmovable. I reported the problem before 10 AM and contacted the rental company, asking for a replacement since I had over 1,000 kilometers ahead and didn't feel safe driving it. The rental company only offered roadside assistance, saying they had no replacement vehicles. It wasn't until 1:30 PM that someone came to replace the spare tire and manually fixed the stuck brake. I followed him to the repair center, where, after discussing the safety of the vehicle, they slowly started considering a replacement. When I contacted the rental company's customer service, they still insisted on repairing rather than replacing the car, with completely inconsistent information. I had to repeatedly ask the repair center myself. This rental location is really unreliable. I had to keep pushing them throughout the process, fearing that repairs wouldn't be done in time for my afternoon trip to Pattaya. They only offered repairs and refused to provide a replacement. It took until nearly 4 PM in the 36-degree heat before I received a new car. The person who replaced the car laughed and apologized for being late – it felt intentional. Clearly, they had cars available. We were three women, and one of my friends was moved to tears out of frustration. After renting cars for so many years, Hertz is definitely one to avoid!
Read More >2 /10 Poor
Reviewed: Monday, May 5, 2025
The car had over 100,000 kilometers on it. The day after I got the car, the tire burst (the previously repaired area ruptured), the parking brake was stuck and couldn't be released. I reported the issue before 10 AM and contacted the rental company, asking for a replacement because I had over 1,000 kilometers left on my trip and didn't feel safe driving it. The rental company only offered roadside assistance and said there were no replacement vehicles available. It wasn't until 1:30 PM that the assistance personnel arrived to put on a spare tire and manually fix the stuck brake. After following him to the repair center and discussing the car's safety, the store finally considered replacing the car. When I contacted the rental company customer service again, they still said they couldn't replace the car, only repair it, showing a complete lack of communication and consistency. I had to repeatedly ask the assistance center myself. Avoid this store at all costs! I kept urging them, fearing the repairs would delay my trip to Pattaya in the afternoon. They insisted on repairing instead of replacing the car, and in the 36-degree heat, I had to deal with this mess. It wasn't until nearly 4 PM that I got the replacement car. The person who brought the new car arrived with a smile and apologized for being late. Clearly, they had a car all along. We were three women, and one of my friends was in tears from frustration. I've rented cars for many years, and Hertz is definitely one to avoid!
Read More >Christian Kingsley
Bangkok
10 /10 Excellent
Reviewed: Monday, May 5, 2025
Very satisfied
Read More >8 /10 Very good
Reviewed: Monday, May 5, 2025
Satisfactory
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Convenient and fast, no fuss, but the Toyota car is a bit old.
Read More >2 /10 Poor
Reviewed: Monday, May 5, 2025
They charged me 200 THB for using a specific road twice, and I couldn't understand them because they didn't speak Chinese. The person before me was also charged 200 THB.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Very satisfied.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
First time renting a car abroad, bought insurance for peace of mind.
Read More >8 /10 Very good
Reviewed: Monday, May 5, 2025
Overall, it's okay.
Read More >6 /10 Average
Reviewed: Monday, May 5, 2025
The vehicle had some debris, the carpet was not clean, and the car body had numerous scratches, so a thorough inspection was necessary. The staff's attitude was average, and we had to wait for the shuttle. When I arrived, the staff let later arrivals board the shuttle first. Only after I argued with her did she let us take the shuttle to the car rental location.
Read More >8 /10 Very good
Reviewed: Monday, May 5, 2025
Very satisfied
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Excellent
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Excellent service, and changing the return location was very smooth.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Polite staff
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
The cars are new and the service attitude is great.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Very good, the car rental store at the airport is easy to find, and the staff are very attentive.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Satisfied, easy car pickup and convenient drop-off!
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Very good.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Very satisfied
Read More >4 /10 Average
Reviewed: Monday, May 5, 2025
Got a small scratch on the front left side in the parking garage, charged 4000 baht. Way too harsh.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Excellent service!
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
It's very convenient to pick up the car, and it takes about 10 minutes to get used to driving on the right-hand side.
Read More >8 /10 Very good
Reviewed: Monday, May 5, 2025
The staff service was okay, but the rental start time indicated was unreasonable. Even though I arrived at the pickup location at 5:30 PM, the rental agreement stated a 4:45 PM start time, which seems to reflect the time I reached the airport counter. Fortunately, they allowed a one-hour extension for the return. Additionally, a deposit of 10,000 THB was required at the store, which would be refunded to the credit card 14 days after returning the car. It would be better if the deposit could be refunded immediately after the car is inspected during return.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Very satisfied.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Overall, quite satisfied!
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
I've always used Hertz.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
The car was great, relatively new, with a clean interior and no unpleasant odors. There is a deposit of 10,000 baht, and I was informed by the staff that it would take about two weeks to refund. Now, I'm just waiting for the deposit to be returned.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Very satisfied, the attitude was excellent.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
The travel experience was great, haven't been this happy in a long time.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Very satisfied
Read More >2 /10 Poor
Reviewed: Monday, May 5, 2025
After picking up the car, I noticed severe brake pad wear. A few days later, it started making noise, and within a week, it became completely undrivable. I tried contacting Hertz but couldn't get through, and it was actually Zuzuche that helped me reach them. I ended up repairing the car myself, which took an entire day. Hertz didn't provide any explanation or solution. Very dissatisfied.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
The counter is located directly in the airport arrival hall, it's prominent and easy to find.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Good service.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
I have rented cars many times and I really trust this rental company.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
The car was very new and in excellent condition. I will choose Hertz again next time.
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
The service attitude of Hertz car rental company was generally good. The staff were friendly and professional, and both the pickup and return processes were smooth. Additionally, there was no waiting in line for this rental, making the experience very efficient! Overall, the service and efficiency were quite satisfactory!
Read More >10 /10 Excellent
Reviewed: Monday, May 5, 2025
Excellent
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