CAR RENTAL REVIEWS ON EUROPCAR IN CHRISTCHURCH

Satisfied

Overall, the experience was smooth. Since I didn't file any claims, there wasn't anything major that needed communication.

I went to so much trouble to ensure I book a Ford Mustang (which is celebrating its 60 year anniversary in 2024) as a surprise for my wife who happened to turn 60 on the 29th September 2024. Needless to say it was impossible to find another Ford Mustang an hour before I was to book out of our hotel so we trundled along in a RAV 4 which I would not drive if you paid me back in Australia. As you can imagine it was an absolute mood spoiler on what should have been a HUGE surprise. I understand that cars get damaged (which is what I was told) but to then offer an entry level RAV 4 as replacement is a slap in the face – I would have thought that the least your company could have done was to offer us a complimentary upgrade – what I would have expected of your company was to advise me upfront that the vehicle was not available, when it became evident – but I guess that is too much to expect given the volumes of customers you deal with.

Very good

They upgraded us to a hybrid car, which was spacious and comfortable to drive. Pretty good experience overall. After returning the car, they charged us NZD 100.55, but we're not sure what the fee is for. Waiting for QEEQ to help us find out!

Initially, they didn't provide the reserved Mitsubishi, and the luggage space was too small. However, they managed to swap it for a Mitsubishi at the store!

The two young men provided great service.

Overall satisfied, but one female staff member with a leg disability had a hard attitude and lacked business knowledge.

Very convenient, and the car is quite new.

Pretty good

Perfect rental

Perfect

Satisfied

I was able to pick up the car smoothly even at 1 a.m.

Very good.

I have rented from this company before in Australia, and both the pickup and drop-off processes were very simple. To avoid unnecessary misunderstandings and trouble, you can follow QEEQ's instructions to take photos during pickup and drop-off. The staff were very attentive, and since my English is not great, the communication took a bit longer.

Very good.

The team on site upgraded me to a hybrid vehicle, it was really nice and so efficient. Really friendly team at the airport.

Really straightforward booking process, easy to navigate, understand the booking details and organise my trip.

Very straightforward.

Overall, the service was pretty good, but the efficiency could be improved.

Good