CAR RENTAL REVIEWS ON ACE RENTAL CARS IN CHRISTCHURCH

When returning the car, I was rushing for my flight and the fuel was just slightly below full (photo provided). I thought it would be fine even if some fuel charges were added. Unexpectedly, they ended up deducting $73 (including fuel cost, extra service fees, taxes, and other charges). It was quite frustrating.

The service was excellent and very fast. I received the deposit refund within two hours after returning the car.

The car was new, and the pickup and return process was efficient.

Exceeded expectations! they were so great to deal with from when the shuttle picked us up, to signing paperwork and offering the pre-paid fuel. We even upgraded to a Hydbrid car and all was very reasonablly priced

easy to use

Very satisfied, affordable price, excellent car condition, a car with 10,000km mileage. Delayed the return by half an hour in the end without being charged for an extra day.

The process for both picking up and dropping off the car was very fast.

The pickup and drop-off process was very smooth, and the staff explained everything clearly.

Good.

The staff at the store were very friendly, and the car provided was very new and comfortable to ride in.

Excellent customer service, and the car was comfortable and worked well

Easy car pickup and return, shuttle bus provided as shown in the instructions.

Very satisfied

When I reserved a rental car, I also signed up for full coverage insurance. However, I did not understand when I was told that if there was an accident and damage, I would have to pay 5900 NZD first and claim the damage amount separately from the insurance company. If you signed up for insurance at the same time as reserving a rental car on the reservation site, it would be normal for the rental car company and the insurance company to handle each other's insurance processing so that there is no cost to the customer. Also, I was told that if I signed up for insurance directly with ACE Rental Cars at the pick-up counter, I would not have to pay any costs even if an accident occurs, but I ended up signing up for double insurance.

When I reserved a rental car, I also signed up for full coverage insurance. However, I did not understand when I was told that if there was an accident and damage, I would have to pay 5900 NZD first and claim the damage amount separately from the insurance company. If you signed up for insurance at the same time as reserving a rental car on the reservation site, it would be normal for the rental car company and the insurance company to handle each other's insurance processing so that there is no cost to the customer. Also, I was told that if I signed up for insurance directly with ACE Rental Cars at the pick-up counter, I would not have to pay any costs even if an accident occurs, but I ended up signing up for double insurance.

A very satisfying experience.

Zi at Ace in Christchurch could not have been more helpful. He gave us a paper map (yes - they still exist!) and great advice. Oh yes, and the brand new car. Ace is part of Hertz.

Qeeq is a bit different, but now we have got the hang of it, we will be using it again. We especially like the reserve for $1 feature.

Good service and not pushy. Gave options and shared the price difference.

Good

Was very busy when we arrived and had to wait a fair while for space on the shuttle. But the drivers were very helpful And counter staff once we got to the office were great. Just stretched out the process waiting for the shuttle.

Easy booking platform. Didn’t gain anything from price drop but that’s ok.

Pretty good, returning the car was very convenient!

Overall, it was fine. Although we didn’t get the car we originally booked, the rental process was more convenient than in Europe.

Very smooth and quick pick-up and the car was also in good condition.

Love the concept of a dollar freeze and clear instructions on pick-up and drop-off.