I would give five stars (excellent) to the overall condition of this car. The actual car I received was a Chevrolet Malibu. As for Budget's car rental service, I also give it five stars (excellent) overall. The staff were friendly, the wait time was short, there was no upselling, and the accident handling was efficient. The car pickup location was easy to find.
Stay away from Tacoma Airport! It will be a frustrating experience! Long wait times for paperwork and car pickup. I've never encountered such hassle at an airport in the U.S. It takes at least an hour and a half to get a car! Terrible service.
We found budget staff great. They didn't try to upsell us. When we dropped off car we had a crack in side door window due to following a gritting lorry. The staff made no fuss and seemed more concerned about our welfare.
About QEEQ:10.0/10
I have used QEEQ several times, twice this year and price is always good. Holding car for a buck - great.
When replacing the car, BUDGET staff shirked responsibility, and there was no dedicated service. At the time of return, they didn’t provide a return confirmation slip and charged extra fees afterward. However, the after-sales manager Ali from Zuzuche provided very professional service and helped me recover the price difference. Highly commendable!
The clerk, a middle-aged Latina woman, was extremely slow and inefficient, especially when handling international driver's licenses, taking half an hour to process. From start to finish, I never received a bill. When picking up the car, they said they'd email it to me, but I never got it. When returning the car, they promised again to email it, even confirmed my email address, but still, nothing was sent. On the other hand, the guy who handed me the car was great; he showed me several vehicles and let me choose one myself.
When we arrived, Budget was already closed, and Avis handled the car pickup. I booked a car, but the only options available were a truck and a van. The two of us ended up using a huge van, which we drove around the city for two days. We didn't cover much distance, but refueling cost us 63 dollars.
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View more >The counter service was excellent.
When we arrived, Budget was already closed, and Avis handled the car pickup. I booked a car, but the only options available were a truck and a van. The two of us ended up using a huge van, which we drove around the city for two days. We didn't cover much distance, but refueling cost us 63 dollars.
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