The overall service was good, but there was an error with the car rental details. The staff did not clearly explain the charges, and even after confirmation, I was still charged a one-way rental fee.
Paperwork was really straightforward, and since they didn’t have a Grand Cherokee at the branch, they upgraded me to a GMC instead. The car only had 120,100 km on it, basically felt like new.
They actually gave us the new VW Atlas, with just over 3,000 km on it—basically brand new! Absolutely loved it, easily the best car of this whole self-drive trip. Funny thing is, this exact model wasn’t even listed as an option.
The car itself was in great shape and felt almost brand new, but the staff at pickup were moving in slow motion—it took over ten minutes just to get the keys.
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