Pick-up and return were fine, all handled by the same company, but once I had an accident their customer service just kept passing me around. It took them 2–3 hours to actually sort things out.
Really nice experience overall – pickup and drop-off were both quick and easy, the car was in great condition, and self-driving is definitely the way to go in Western Australia. Tip: once you leave Perth and head north, most paid attractions charge by the car, not by the number of people.
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