We got upgraded to a bigger SUV for free! The staff at the pickup counter was very thorough when explaining all the pros and cons of the optional add-ons, her recommendations etc. Dropping off was also very easy as Alamo was the first company you will see upon entering the rental car return area.
About QEEQ:10.0/10
I like that the website and mobile site are quite similar, making the filtering, sorting and choosing much easier. The price was also very competitive. I no doubt will be using this site again!
“Satisfactory. Pick-up/drop-off method "In terminal" is misleading”
About Alamo:6.0/10
Pick-up/drop-off method "In terminal" is misleading as the actual location is at car-rental section. Child seats should be properly installed instead of expecting client who is not familair to install them.
The woman at the check out counter was extremely nice and helpful. She provided valuable information and directions. The car did not have floor mats and the bottom carpet had a hole worn through. The return area at the Perth airport was very confusing and I saw several cars/drivers circling the airport. I also had to circle twice as the signage was poor.
The rental staff not only arranged the car for us but also personally took us to the parking area to get the car. They gave a detailed explanation on how to use the vehicle. Excellent service.
“Good and very pleasant experience with Alamo. Will definately use them the next time.”
About Alamo:8.7/10
We got a new car, a kia cerato hatch. Check-in was smooth but the walk from the terminal to the rental booth was a bit far. The direction at the terminal desk was just to go the rental booth without any direction or route map.
About QEEQ:10.0/10
Everthing was straight forward and easy. Wasn't sure if the price protector work or not.
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