The rental location is next to the Belgrade Arena. The storefront is small and a bit hard to find, but the car handover process was smooth. They gave me a Skoda Fabia with just over 16,000 kilometers, which was still quite new and an automatic model! I also paid €60 for cross-border use to Bosnia and Herzegovina and Montenegro, along with €39 for Albania. The cross-border experience was seamless, and the car was easy to drive! Since I purchased full insurance abroad, the staff didn’t push any additional insurance. In the end, the trip was safe, and I returned the car without issues.
From Belgrade Old Town, we took the free bus No.16 to New Belgrade and it was super easy to find the rental office. We’d booked online in advance, so the pick-up process was smooth and fast and we were on the road in no time. The car was a new 208, very easy to handle and drove beautifully the whole way. There were two of us, and the trunk fit two suitcases (24" and 26") perfectly. Since the location is outside the Old Town, you avoid most of the traffic and can get onto the expressway out of the city very quickly. If you’re driving across borders, make sure to apply online in advance so they can prepare the green cross-border insurance – with that, border checks were completely hassle-free.
This place is usually pretty quiet, so if you show up early there’s often nobody at the counter. They do stick a piece of paper with a phone number on the window though. If you want to pick up the car ahead of time, just call that number. I called when picking up and dropping off, and the staff who answered all spoke English, so communication was no problem at all.
I booked a BMW X3, but as expected, it wasn't available, so they gave me a 520d instead. Overall review: 1. The car wasn't even washed when I picked it up. I mentioned taking photos to record the car's condition, but the car was so dirty that nothing could really be captured. The steering wheel was extremely sticky, and I had to use several wet wipes to barely make it acceptable—really disgusting. 2. The car reeked of smoke. Was the previous renter having a smoking party in there? Even after driving 1500 kilometers, the smell was still very strong. 3. They didn’t remind me to take photos when I picked up the car, and they didn’t take any themselves either. When I returned the car, they showed me photos of a damaged wheel rim as evidence. Luckily, I had taken my own photos as proof, otherwise, it would have been hard to explain.
Overall pretty good. Both pickup and drop-off were smooth. The staff at the rental company seemed quite experienced. If you're traveling to Albania, be aware that some border points require checking the Green Card insurance while others don't. The rental company does not prepare the Albania Green Card in advance, so if you encounter a border point that strictly enforces it, you might be out of luck. The cars from this rental company are not very new, so make sure to carefully inspect the vehicle's condition, taking photos of all dents and scratches to avoid disputes during return.
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