I booked a BMW X3, but as expected, it wasn't available, so they gave me a 520d instead. Overall review: 1. The car wasn't even washed when I picked it up. I mentioned taking photos to record the car's condition, but the car was so dirty that nothing could really be captured. The steering wheel was extremely sticky, and I had to use several wet wipes to barely make it acceptable—really disgusting. 2. The car reeked of smoke. Was the previous renter having a smoking party in there? Even after driving 1500 kilometers, the smell was still very strong. 3. They didn’t remind me to take photos when I picked up the car, and they didn’t take any themselves either. When I returned the car, they showed me photos of a damaged wheel rim as evidence. Luckily, I had taken my own photos as proof, otherwise, it would have been hard to explain.