BELGRADE AIRPORT CAR RENTAL REVIEWS

Very satisfied. An unexpected incident occurred during the trip, and the rental company promptly allocated another car, ensuring our journey was not affected. Both pickup and return processes were very convenient, with clear instructions.

Pick-up and drop-off were very convenient, and the rental company explained everything very clearly.

This is not the fault of the rental platform, it's entirely the foreign staff's issue. Despite booking in advance, they didn’t answer calls, and after three hours, I still didn’t receive the car. Dragging three suitcases around was exhausting. When I went to their airport store, I saw him playing on his phone with the window closed. Additionally, my package already included basic insurance, but he added glass and tire insurance without my consent and charged me 2,000 RMB. When I asked what it was for, he got upset. I told him I didn’t purchase that insurance. In summary, never rent a car from foreign staff. It’s much better to rent from local Chinese providers.

Very satisfied.

Average

I rented a car from this company twice, once at the downtown branch and once at the airport branch. The vehicles at the downtown branch were in better condition, while those at the airport branch were just average. The second day after picking up the car, the AdBlue warning light turned on, and I had to buy a bottle of AdBlue at a gas station to resolve the issue myself. The insurance Green Card I had booked in advance was also not provided during pickup. Without the Green Card, I had to purchase separate insurance to enter Macedonia, which cost 50 euros for three days. I wouldn’t recommend picking up a car at the airport branch.

Very satisfied.

Currently very satisfied.

The staff was very nice and enjoyable to chat with.

When picking up the car, I only took photos of the car's body but not the windows. After picking up the car, I noticed two impact marks on the front windshield but didn't pay much attention to them. A couple of days later, the glass started cracking from the impact points, and the cracks kept spreading. When returning the car, the rental company insisted on deducting the entire deposit. Due to the language barrier, I couldn't be bothered to argue with them. I regret not taking photos at the time!

The pickup location is in a container near the airport and cannot be found using Google Maps. It was only with the GPS address provided in QEEQ's email that it could be located. The staff left a phone number but had gone out; we had to ask the nearby Sixt staff to call and get them to come back. I originally booked an Octavia, but they said there were no cars available and upgraded me to an A4. This made me drive very cautiously throughout the trip, avoiding parking on the roadside out of fear of scratches.

EuropeCar in Serbia doesn't make money from car rentals but profits through minor tricks.

Satisfied with the pickup process.

The car provided was replaced with a Volkswagen T-Cross Life 1.0, and the rental service was quite good.

Very satisfied.

I picked up an Audi Q7 SUV at Belgrade Airport on June 4th and returned it as scheduled on June 10th. On June 10th, I received an email from the rental company claiming that the Audi Q7 had two scratched rims and was missing two tires, and they wanted to charge me over 1300 euros plus 20% tax. This is completely false. During my entire rental period, I did not encounter any accidents, and I parked the vehicle daily in dedicated garages and parking lots. I returned the car in perfect condition at Skopje Airport in North Macedonia, and there was absolutely no damage to the rims or missing tires.

It's acceptable.

Overall quite satisfied, the process of renting and returning the car was smooth. However, the original plan included trips to Montenegro and Albania, but these were canceled due to the lack of a Montenegro invitation letter. We tried negotiating for a partial refund of the cross-border fees and Albania-specific car insurance, but it was not successful.

Very satisfied, the staff are friendly.

It's okay.