SERBIA CAR RENTAL REVIEWS

This is not the fault of the rental platform, it's entirely the foreign staff's issue. Despite booking in advance, they didn’t answer calls, and after three hours, I still didn’t receive the car. Dragging three suitcases around was exhausting. When I went to their airport store, I saw him playing on his phone with the window closed. Additionally, my package already included basic insurance, but he added glass and tire insurance without my consent and charged me 2,000 RMB. When I asked what it was for, he got upset. I told him I didn’t purchase that insurance. In summary, never rent a car from foreign staff. It’s much better to rent from local Chinese providers.

Very satisfied.

Average

I encountered the same young guy from Montenegro during pickup and drop-off. His service was excellent.

I rented a car from this company twice, once at the downtown branch and once at the airport branch. The vehicles at the downtown branch were in better condition, while those at the airport branch were just average. The second day after picking up the car, the AdBlue warning light turned on, and I had to buy a bottle of AdBlue at a gas station to resolve the issue myself. The insurance Green Card I had booked in advance was also not provided during pickup. Without the Green Card, I had to purchase separate insurance to enter Macedonia, which cost 50 euros for three days. I wouldn’t recommend picking up a car at the airport branch.

Currently very satisfied.

The pick-up and drop-off process was very quick, and the store was easy to find.

The airport branch staff work in container-like buildings equipped with air conditioning. Several rental car companies use similar temporary structures. They are arranged in a rectangle, thoughtfully leaving the central area open, ensuring customers are exposed to the sun and rain. Impressive! Note that the air conditioning in this Skoda model works exceptionally well.

When picking up the car, I only took photos of the car's body but not the windows. After picking up the car, I noticed two impact marks on the front windshield but didn't pay much attention to them. A couple of days later, the glass started cracking from the impact points, and the cracks kept spreading. When returning the car, the rental company insisted on deducting the entire deposit. Due to the language barrier, I couldn't be bothered to argue with them. I regret not taking photos at the time!

EuropeCar in Serbia doesn't make money from car rentals but profits through minor tricks.

Very satisfied.

I picked up an Audi Q7 SUV at Belgrade Airport on June 4th and returned it as scheduled on June 10th. On June 10th, I received an email from the rental company claiming that the Audi Q7 had two scratched rims and was missing two tires, and they wanted to charge me over 1300 euros plus 20% tax. This is completely false. During my entire rental period, I did not encounter any accidents, and I parked the vehicle daily in dedicated garages and parking lots. I returned the car in perfect condition at Skopje Airport in North Macedonia, and there was absolutely no damage to the rims or missing tires.

Efficient processing

Overall quite satisfied, although there were some minor issues. My English isn't good, which caused some misunderstandings during communication. Fortunately, QEEQ called to help me communicate with the store.

Pretty satisfied, it was my second time renting a car so everything went smoothly.

Overall quite satisfied, the process of renting and returning the car was smooth. However, the original plan included trips to Montenegro and Albania, but these were canceled due to the lack of a Montenegro invitation letter. We tried negotiating for a partial refund of the cross-border fees and Albania-specific car insurance, but it was not successful.

Simple process

Very satisfied.

The service was quite satisfactory.

Very convenient.