Excellent

The car I received had poor brakes. They were squeaking loudly, and I felt unsafe. When I called to ask about service record on the car to find out when the last time the brakes had been serviced, they couldn't tell me. Very frustrating. I also asked to get a replacement car, and they told me to return to the airport the next day, but they could not guarantee me another car. Also quite frustrating. As it turned out, I did go to the airport and they were able to give me another car, but I lost several hours of an already brief vacation.

I booked a mid-sized SUV (Toyota Rav 4), but was informed at the counter this agency did not have Toyotas, and I was given a Jeep Renegade. Experience led me to believe this is a smaller noisier vehicle. I ended up paying an additional $15/day for an upgrade. If I would have known at the time of booking, I would have booked a different vehicle at the outset.

Like: Ease of dropoff
Dislike: the 1.5 hrs it took to stand in line to wait for service.