awesome service

The unlock button on the key fob for my car did not work, which I wasn’t told about when picking up the car. It led to the car alarm going off every time I manually unlocked the car. Luckily I sorted it out myself, but would have liked more help from the car rental on this.

Best price I found and easy booking. Would have liked the price drop if available, but still a good experience overall.

Light on fuel

All went well except, car was almost empty on pick up, no worries though, after phoning and letting staff know, it was ok to drop off car empty as well. Only trouble was drop off. No one was there at office to drive the shuttle to airport as was part of deal. After phoning staff I was promised to be shuttled to airport within half an hour. No one came, another phone call followed and a promise of 15 min. Nothing happened. Had to call UBER and pay additionally. Thought it a good thing to support smaller businesses, but gotta beware of their reliability.

Car condition was poor. Lots of scratches and dents and yet they said excess would be $3500 when it was $2500 and should actually be even less.

Like: Value for money no fuss relaxed friendly kiwi approach
Dislike: ?