awesome service

The process was very quick.

!!!!!Poor service from hire car company. Car had old bottles and other customers paperwork (from May 2019) in it. Was supposed to be full to full but wasn't. Phone charger didn't work. Satnav was in Japanese (for japan) but couldn't be switched off so had a running Japanese dialogue. But worst was that the renter announced as we left that he would not be there on the day we drop it off, so we had to arrange our own taxi (at our expense) to the airport! It was not clear where to leave the key, I still haven't had confirmation that all was ok (despite leaving a note and emailing them) and not be able to confirm that our deposit would be refunded. We were supposed to be using the same company (spicy cars) when we come back to the north island but plan to cancel.... poor service.

Fine

One guy working in the office AND doing pick-ups and drop-offs. So he just tells everyone he's 5 minutes away, even though he is busy doing other things, including spraying the cars down. No full tank of fuel.

Like: I was really surprised by the great customer service I received from these guys. My flight was delayed due to bad weather but they had kept abreast of this and were waiting to pick me up at the airport. Pick up and drop off were super easy. Thank you!
Dislike: Nothing, it was really good :)

Like: Pick up from airport and dropped off cheers.
Dislike: Nothing to dislike. Good people to deal with.