Very smooth

Average

The staff performed routine upselling for vehicle upgrades and fuel services, which I politely declined without any issues. The normal procedures were handled efficiently, with a 10-minute wait in line and paperwork completed in 5 minutes. The car was fairly new, with only 7,000 miles on it, and its condition was good. The vehicle had adequate power and was equipped with adaptive cruise control, which made driving much easier.

Smooth car pickup and convenient return. It should be noted that the actual car model was MG Pilot, but the dropdown menu only had MG 5 as an option.

Good

Best car hire yet. Walked in, told them my name and they never me the key. Brilliant!

I accidentally used the wrong card for the advance check in and the staff was kind enough to cancel it and allow me to use the card I had intended to use.