Car was OK but lucky it didnt snow.

Picking up the car was very convenient. The reserved XC60 was unavailable and required a transfer, but the front desk staff asked me if I would like a free upgrade to a BMW 4 Series.

Convenient, easy to communicate even if your English is not very good, and no hidden charges.

The vehicle was less than half full at pick up and needed to be returned half full which meant I lost out both ways as it is difficult to predict the correct level and I left too much in - should be full to full much easier

Efficient

We arrived at the rental station after a late flight with the family and young kids. There was only one staff member and 2 other customers joined the line with us. But the guy was chatting up the two female friends that had come to visit him at work for over 20 minutes whilst ignoring us and other customers. Eventually a colleague arrived and was able to serve the customers. When it was our turn they tried to give us a 5 seater despite us booking a 7 seater as there was 6 of us. The guy had given a free upgrade to a group of 4 girls in front of us and given away the last 7 seater. So they had to then arrange to get one delivered from a different depot. The lady serving was helpful but the whole process was slow and unacceptable given that it was late and pretty quiet.

Straight forward booking process, good price and fair cancellation etc terms.