Reconmendered

I went to a small place, and the car was right in the parking lot. Avis was excellent, the service was good too. I returned the car at 8 PM yesterday, and by 8 AM this morning, the £200 pre-authorization was canceled. Compared to back home, the car condition was excellent, and the service was great. Moreover, there were no random charges or unnecessary insurance add-ons. This might be because the local branch can't see the insurance I bought on QEEQ. I think QEEQ didn’t coordinate this well.

The staff was very experienced. I was worried about communication issues with AVIS regarding price and insurance. In the end, the staff simply told us that if we had purchased insurance, we might need to pay upfront and then claim back from the insurance company. This appears to be the process for buying QEEQ insurance. However, we explained that we bought the car rental company's insurance. He quickly checked using the phone number and confirmed we had insurance. The car pickup and drop-off were very convenient. We used the self-service drop-off and received the final bill promptly. So far, we are very satisfied. Having a car made traveling around England much easier.

Best car hire yet. Walked in, told them my name and they never me the key. Brilliant!

I accidentally used the wrong card for the advance check in and the staff was kind enough to cancel it and allow me to use the card I had intended to use.

Excellent customer service! We were helped by the friendliest person who was efficient, patient and thorough. We were given a car within the class we requested, and a hybrid to boot! Would highly recommend AVIS.