Friendly and helpful staff, will go back again.

An additional insurance fee was added.

The website mentioned a shuttle bus, but no one answered the phone after calling for over 10 minutes. When I complained in-store, the manager acted like there was no issue with the phone, blaming me instead.

Cars are a bit scruffy and have an terrible air freshener it’s gives you bad headaches. But the prices and good. Put the air fresh in the glovebox and open a window. Rest location at the BP station in Donnington Services

I. Not advertised in their arrival information, be aware that the Pickup point was at local hotel 400 yards walk from Airport Arrivals and no respite from the weather. 2. Not all the minor damage to the car was indicated on the vehicle hire sheet. When I returned the vehicle they were certain that there was extra minor damage to a wheel trim. However when I asked to check their past computer records, it was found that this damage had already been reported.

Simple booking process; good value.

The counter staff charged us another £324 when we picked the car up as they said the insurance we had booked from Easyrent was not good enough and they didn’t agree with the rental voucher we produced which stated ‘nil to pay on pickup’!