Upon arrival at the rental location, they insisted on mandatory insurance fees. Since we were already there, we had no choice but to comply.

1. There was a discrepancy in the service, and I was overcharged by £152.01. Despite multiple attempts to contact them, I have not received a refund. 2. We were told there would be a Chinese-speaking staff member to assist us with the car pickup, but when we contacted them via WeChat at 9 AM local time, they replied, 'This Chinese service number's working hours start at 8:30 AM. Sorry for not being able to assist you during your pickup time.' We had to figure it out ourselves, which was quite frustrating.

They pushed insurance which wasn't useful at all. Still ended up spending more money.

The car i got was a very dirty both outside and inside. i think the car was not clean at all

I spent more than two hours to get my papers done then they told me that there is no car available. After that, they brought a car after 25 minutes.