Very good experience

Staff was very unhelpful at the start and unhappy to provide any support. Later on the manager intervened and she was brilliant.

Very inconsistent customer service. Processes are very confusing - almost got overcharged. Waiting time is very long at pick up.

Overall, everything is relatively reasonable even it takes longer time to get phone call reply. The only thing I felt very unpleasant is that counter staff at SFO quite unfriendly or not professionally at all.

To slow to pickup!

The car was exactly what we needed and reserved for us. The issues began when we had a flat tire and needed assistance. Roadside assistance and customer service through fox was horrendous. Luckily my husband was able to put on a spare and we drove to the nearest fox location to swap out the vehicle. They did proceed to charge us since we did not fill up gas on the way with a donut on the car. Classy service.

Would use again.