Very good experience

Very poor. They provided a low-end car instead of the reserved model. Did not disclose car issues and charged maliciously.

The car was not my expected , And the car have damage on the body they did not mention it .

We reserved a mini van, but were told none were available. We would have to wait over an hour. When I reluctantly decided to wait (because we needed the space), I was offered the option to pay $96 for a Ford Explorer. When I declined, the person reluctantly provided me alternatives (e.g. could not up sale me). Could not explain why a car I reserved 2 months ago was not available. Found chicken bone in the back seat!

Overall, everything is relatively reasonable even it takes longer time to get phone call reply. The only thing I felt very unpleasant is that counter staff at SFO quite unfriendly or not professionally at all.

I made a reservation two weeks before and when went for pickup even they have the cars available they repeatedly saying those are not available and giving for others. They constantly saying to upgrade and trying to make me to pay more....I wish if they could have give available car based on their priority bookings and vehicle class then It will be good and they have given me dirty car and the condition was bad with some sensor lights on the screen