Very good experience

We waited 2 hours at the airport to pick up the car. Only 2 people were working and one conviently went to lunch.

Never again. Staff was inept, slow and kept trying to hard sell fuel and insurance. They blatantly lied and said my AXA coverage was useless and did not include theft, just to make me pay for additional coverage. When that failed, they kept us waiting for 30 minutes cos “the printer didn’t work”. At the garage, no one helped us when we couldn’t find the fuel gauge and trunk buttons. Just awful overall.

Car was great, it was a hybrid and had great mileage. My only issue with the company is the horrible waiting time to collect your car. There were a total of 3 counters serving customers and somehow they managed to only clear 6 people in the hour that i was waiting in line. Absolutely inefficient and a lot of upselling of insurance at the counter. Just tell them you’re not interested and are in a rush so you need to be on your way.

I can promise you I will never rent from Fox and I will tell this terrible experience for all of my friends.