Whole process of booking, collecting and returning the car was extremely straightforward

The service was decent, not much conversation. It seems that FOX charged $521 in the end, which is considerably higher than the $450 initially quoted by QEEQ.

1) I waited in line for a long time before meeting counter staff. There were at least 8 people before me, and there was only 1 counter staff serving the customers. 2) the shuttle from car rental terminal to Fox car rental was too small, it can only take few passengers with luggage’s. As a result, half of my family was left behind for the next shuttle. 3) after my car return, I would rather the shuttle drop us off at SFO instead of to the car rental complex (so that we don’t have to wait for the blue line to bring us to SFO.)

All the service providers at the front desk were rude and unprofessional. Such as rolling their eyes, complaining about the customers, not being patient to those with language barriers, testy when you ask questions. When I called the company about a question I was on hold for 30 minutes and no one answered. Also because I rented the car for 26 hours they charged me for 2 FULL DAYS.

Great service. Always committed to help

I can promise you I will never rent from Fox and I will tell this terrible experience for all of my friends.