Whole process of booking, collecting and returning the car was extremely straightforward

Staff was very unhelpful at the start and unhappy to provide any support. Later on the manager intervened and she was brilliant.

The car had a lot of mileage and didn’t have any new features Good service

Not enough description of the car on the sight

Pick up time in line was way too long

Get more people working in the counter pick up.

The car was exactly what we needed and reserved for us. The issues began when we had a flat tire and needed assistance. Roadside assistance and customer service through fox was horrendous. Luckily my husband was able to put on a spare and we drove to the nearest fox location to swap out the vehicle. They did proceed to charge us since we did not fill up gas on the way with a donut on the car. Classy service.

Would use again.

Waited for a while during renting process. The biggest issue was that there was no indication at reservation time that basic legally required insurance was not included in the rental rate. This was not being transparent on the part of both easyrentcars and Fox rent a car. Hence, I had to pay a lot more during rental for insurance which made this a much more expensive rental than I thought it would be. Very disappointing experience and non transparent rate display during search and reservation time. The cost of extending the reservation by a day was very exorbitant.