Staff was very unhelpful at the start and unhappy to provide any support. Later on the manager intervened and she was brilliant.

1) I waited in line for a long time before meeting counter staff. There were at least 8 people before me, and there was only 1 counter staff serving the customers. 2) the shuttle from car rental terminal to Fox car rental was too small, it can only take few passengers with luggage’s. As a result, half of my family was left behind for the next shuttle. 3) after my car return, I would rather the shuttle drop us off at SFO instead of to the car rental complex (so that we don’t have to wait for the blue line to bring us to SFO.)

The car had a lot of mileage and didn’t have any new features Good service

Not enough description of the car on the sight

Very inconsistent customer service. Processes are very confusing - almost got overcharged. Waiting time is very long at pick up.

To slow to pickup!