Smooth

The booked car model was not available at the store, but the replacement model was acceptable, although it required an additional rental fee.

The Europcar branch in London was relatively easy to find. The staff initially tried to upsell an upgraded vehicle model, but after I clearly declined, they still provided the original model. Overall, it was alright. The car had quite a few scratches, but during the return process, the staff inspected the vehicle very thoroughly.

Friendly and enthusiastic.

Like: Value for money