Perfect experience

Van was disappointing, vibration, brakes, inside was tidy but outside was rough.

Very good. The staff were also very patient.

Picking up the car was very convenient. The reserved car seat was already installed, and they were very helpful in readjusting it due to the height issue. Returning the car was as simple as handing back the keys.

The car’s alignment was bad and we realised it on the 2nd day itself. I called to see if we could change the car. And they told me to call again the next day and the next day. For 3 days straight I called but had to explain the situation to 3 different people and there was no record of me putting the initial request. We went there on the 4th day only to realize we could have easily exchange it if we’ve brought the car in immediately and request for a technical check. This was not mentioned to me from the 1st-3rd call.

Easy and super convenient. I love it!

Anythings fine. They still provided the bigger car to us, more convenience to our trip because our luggages more than our expeceted. Just the counter staff's simply to explain the instruction, not really clear.

overall was nice.