Everything was perfect

The pickup location was very close to where we stayed. Although the store was small, the process was simple and there was no upselling. Initially, the reserved car model wasn't available, so they offered an upgrade but said there would be an extra charge. We insisted on no extra charges, only wanting the car model we booked. In the end, they upgraded the car without additional fees, which was quite pleasant.

Convenient and fast, with simple procedures.

Satisfied

Hertz has many service points. We picked up the car in downtown Vancouver, and the process was simple. The reserved model was unavailable, so we got an upgrade to a Golf with only 600KM mileage. My companion initially complained about having to break in a new car (which consumes more fuel during this period), but after 10 days of driving without any issues, it was very satisfying!

I was given a car much smaller than promised and it did not work well for our trip. We were all crammed into this tiny SUV. We were promised a Nissan Rogue or a Toyota Rav 4 - we did not receive this and thus the trip was terrible.