Everything was perfect

The car was very new, with only a few hundred kilometers driven.

The pickup location was very close to where we stayed. Although the store was small, the process was simple and there was no upselling. Initially, the reserved car model wasn't available, so they offered an upgrade but said there would be an extra charge. We insisted on no extra charges, only wanting the car model we booked. In the end, they upgraded the car without additional fees, which was quite pleasant.

Hertz is located at the very end of the car rental building, which requires quite a bit of walking. Since I arrived late, there were hardly any people in line at the regular counters. Therefore, there wasn't much difference in service between the regular counters and the Hertz Gold kiosk.

They had closed the rental office where we were supposed to collect vehicle so we had to take a taxi to the pick up point. No prior notice of change of address. Hertz desk person got the pricing wrong twice. Drop off was a good experience.

Good process and good rate. No notice that Hertz desk location had closed and moved to new location.

car exceeded expectations - 2019 sweet counter service was great - thanks Bephinn