The GoldCar Malpensa Italy attendant was very wise in a bad way.

This company is absolutely unreliable. Their sole intent is focused on getting money from their customers for any reason. And, believe me, they are efficient and successfull in doing that dirty business . Only one thing to do when seeing their logo : to go back, run away and forget them !

The member of staff I dealt with was rude and pushy. She tried to sell me an additional insurance when I had already purchased a similar one through the Easyrentcars website. She implied that the insurance I had purchased was unlikely to pay out, in case of an accident. Only at the end she explained that what she was offering was optional. Moreover nobody came out to check the car with me and I was left to find the car by myself. They were instead very thorough in checking the car on my return. I won't use this car rental company again

The booking process was really easy, really good service

The car was excellent but I was subject to strong urging to upgrade to a flash model that I didn't want. Plus the usual dire warnings if I didn't take out the extra insurance.