The actual rental company is Guerin.

Unlike my experiences in Spain or previous rentals, at the Porto ALAMO branch, it's self-service for the rental process. It was my first time doing it! I had to figure out how to fill out the forms myself and asked the staff for help when I didn't understand something. After about half an hour of effort, I finally completed the rental process.

The car was fueled when we picked it up. We filled it up and returned it after our trip. The round trip from Lisbon to Porto is about 700 kilometers.

We had to wait 4 hours to pick up the vehicle. Very slow process. When i picked up the vehicle light on dash to add Blue. I brought this to attendant attention i was told i would to wait at least before they address it. It cost me 22.50 euros to fill up.

When renters have pre-booked and provided all the driver information they should receive quicker service than someone who has not pre-booked but this does not appear to happen!