Clean and tidy, excellent service.

After arriving in Brisbane, I called their customer service, and they promptly sent a shuttle to pick us up. After reaching the rental location, the staff verified our information, charged the credit card, and we were on our way!

We arrived early and called Apex to ask if we can get picked up slightly early for our reservation time but they said no so we waited at the airport. however, the shuttle ended up arriving super late to go to the shop so we were unable to get the car and go to our appointments so we had to cancel. Very strange. But after we picked up our car, there was no problem.

I'm happy with the service.

The woman that checked us in was very thorough and helpful. She really helped make the process smooth, and made me feel good about renting from them and also being a foreigner driving in Australia. The vehicle was perfect and it was a pleasure to drive.

We got an upgrade for the Hyundai accent at that moment was not available