Staff were slow

At Barcelona International Airport, this Budget company added comprehensive insurance fees without informing the customer. They used the customer's electronic signature without permission and engaged in deceitful practices, making it impossible to file a complaint. Although the amount of money involved is not large, their behavior is very malicious.

The service was very enthusiastic. They will recommend you to upgrade the vehicle and purchase full insurance, but it's entirely optional. Based on our group size, they changed to a relatively more spacious vehicle within the same category, very satisfied! Returning the car in another location is also very convenient, as there is a dedicated lane on the airport highway, and you can drive directly to the car return location. The pickup and return procedures are very simple. I highly recommend self-driving travel. Toll highways in Spain are more convenient than in our country; you can pay directly with a Visa card, which is very convenient.

Great service - we arrived later than anticipated but the desk was still open on arrival. Also, we left a mobile phone in the car when we dropped it back and the Avis/Budget representative (a Mexican chap) very kindly chased after us from the 5th floor of the car park to give the phone back. Would definitely recommend!

Very good and simple service

Complete rip off - had paid a good/fair price through easyrentcars but then was stung by insurance at Budget. £3k premium to pay for ANY damage to the car with fire/theft cover or large daily amount to pay in order to waive any possible fees. No other options.