Went in the afternoon, and the staff at Sants station handled everything very quickly.

Both renting and returning the car went smoothly. There was no push to buy insurance. We had a minor scratch when returning the car, but the staff didn't charge us for it, which was a relief.

I order Audi A3. I was expected sedan. They provide not sedan, not Audi, just some other car and hatchback. NO space for a baggage. I requested another car, sedan. They gave again hatchback. No space. 5 people of us. They sad that Audi A3 is hatchback too. Finally we choose small SUV with manual transmission instead of paid automatic for the same money. The engine was so weak, it was a terrible driving, especially to the hill. It was a terrible experience for drop - off. They trying to put on me the existing scratches. They didn't report them anywhere when I pick up the car. They didn't check the car before giving to me.

It should be more details about my options, sedan, hatchback, Etc. Not only people, but and # of luggage too.

I didnt received the contract(the told me the will sent it by mail but the forgot) When i received the car the lady at the counter spoke Spanish with me..I don't speak any. When i brought the car back the service was just perfect.

The only difficulty we encountered during the whole process was getting through the barrier of the airport car park. It caused us some consternation, but was soon fixed by the rental company. Otherwise it was fine with no hidden costs, which was the prime driver in my choice.