bonne prestation générale

We struggled to understand why a pin head size mark ( this is not an exaggeration) on the windscreen was the focus of attention especially given the very dirty car we were given at pick up. Fortunately my wife had photographed every surface of the car at pick up and she was able to identify the pin head on one of the photographs. This really concerned us as a trust issue for us with Europecar.Their cut off for what is an issue with a car being returned seems very out of step with other companies which use the size of a coin as the cut off. Are Eoropecar trying to set up customers for pay outs or was this just one over zealous employee? I would appreciate a response to this question Thanks

All good

The car rental company is pretty good.

Location d'une véhicule totalement neuve (seulement 6 kms au compteur), exceptionnel, et fonctionnant au SuperEthanol, exceptionnel également. Véhicule spacieux et agréable à conduire en ville, sur route et sur autoroute. Satisfaction totale, je remercie le personnel de l'agence Europcar de Besançon, compétent, sympathique et attentif.

The staff at pick up was good.

At the time of rental we were told a certain vehicle which didn't have NAV but when we picked up the vehicle it was different vehicle an had NAV which was a good surprise. It we had already spent $100 on a NAV disq.

The gentleman at the checkout desk tried to aggressively upsell me, which was uncomfortable. However the man who handled the car pickup and drop off was excellent! Very helpful and excellent customer service.