Be wary of Spanish branches of Europcar. Lower quality vehicles and poor service compared to UK.
Noel
Spain
Reviewed: Wed, Oct 2, 2019
About Europcar:3.7/10
The initial car we were given at pickup was terrible. Lots of damage, car was dirty and had very high mileage. I drove the car for about 30 minutes and then an engine warning light came on. We had to find a branch of Europcar in the next big town to change the car. the Europcar car staff at the next branch in Burgos were rude, unhelpful and reluctant to change the vehicle. At both branches, I was pressured to upgrade the model for a daily fee to the next higher class model. Overall, really bad experience of Europcar in Spain. No apology or even an attempt to be helpful.
The car was in relatively good condition, but there was frequent noise and jerkiness during startup, which made me wonder if it was due to the car model or this specific vehicle. The pickup process went very smoothly—the staff at the counter explained everything thoroughly without trying to upsell, which left a positive impression. The lady who helped us with the car inspection meticulously marked every scratch on the vehicle. Even though we had full insurance, she clearly explained which situations wouldn’t be covered. Her sense of responsibility was impressive. When returning the car, the staff member was very friendly and kindly reminded us about the high number of pickpockets at the airport. After the return process, he even escorted us to the terminal. Aside from the driving experience of the Mercedes B-class itself, the overall experience was excellent!
Why is an extra hour charged as a full day???!!! Why was this not mentioned before renting??? Very dissatisfied!! Charging half a day for an extra hour is understandable, but a full day is ridiculous!
Basically satisfied, but it took a long time to find the location. I thought the store was in the parking lot, but it was inside the train station. They open quite late, and the free additional driver I booked was not acknowledged, they charged 10 euros. The car's condition was okay, but there were many scratches, which made me worry about disputes when returning the car. Luckily, there were none, which I guess they were aware of. The fuel was already full when picked up, and they didn't ask if we needed it. There was still quite a bit of fuel left when we returned it, which was a pity, but it saved us the trouble of refueling. They didn't check the notarized document, just looked at the driver's license and asked me to write down my address.
Located on the second floor of the train station, it's easy to find. The car pickup is quick and self-service to the parking lot, with staff assistance and enthusiastic service. Returns are also at the train station. You can find clear Europcar locations at almost every train station and airport.
About QEEQ:10.0/10
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Be wary of Spanish branches of Europcar. Lower quality vehicles and poor service compared to UK.
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