1. The rental process is clear and well-organized. The return process is simple and fast. 2. The rental and return locations are very obvious and clear. 3. Deducted one star because the waiting time on the English helpline was long, and the customer service later hung up the phone. (Partly could be our bad phone signal)

Car segment was upgraded without any additional fee, staff was really informative and helpfull.

Booking process was smooth and easy. After initial booking price was recalculated and ended up with some saving from initial price.c

Great service - we arrived later than anticipated but the desk was still open on arrival. Also, we left a mobile phone in the car when we dropped it back and the Avis/Budget representative (a Mexican chap) very kindly chased after us from the 5th floor of the car park to give the phone back. Would definitely recommend!

Very good and simple service