Smooth, easy, pleasant, stress free

Smooth check-in with very helpful staff even during peak hours.

I realized I lost the contract when returning the car, but the staff quickly verified my information. The full insurance was indeed necessary, as I scratched the left side of the car on the first day due to unfamiliarity with right-hand driving...

The service was not enthusiastic, just average.

Forgot I was waiting for my car when I picked it up served someone else before I was told it was ready I think morning break was more important

Good

At first, we were very delighted to have a wonderful service and the counter staff Neda was very helpful in stating out the terms and conditions and she stated that we would be able to change the credit card for payment and have a different credit card to be charged when returning the car. As we were returning the car, we were surprising when the rude Indian clerk told us that it was impossible. Then proceeded to shoo us off and told us that we could only call the hotline (which was already close by the way) to remedy the situation. We felt cheated by Neda for giving us hope that we could change our credit card payment and use a different card and we felt shamed by the rude attitude that the Indian Clerk was given us. We won't be renting from europcar ever again.