Ok.

I previously heard that many car rental companies in the UK use tricks, but this one was quite good. Although they did mention once or twice about upgrading to a more expensive car or adding insurance, once I firmly declined, there was no further pushing. This level is understandable. Overall, everything went smoothly.

Car was great fir the money. Would never own one but it suited purpose..

Ease of use.

Excellent, just a short queue at the check in desk

Excellent

the van exceeded my expectations, the staff who gave me van were excellent, the night before I handed vehicle back someone damaged the van outside my house, the damage charge was £366 which for a 2 inch scuff was excessive, and even though I had just filled the vehicle with fuel the man gave me a fuel charge which he did not tell me about which was just plain sneaky.

Like: The service was brilliant, the staff were some helpful and friendly. I don't think I could say anything negative about the overall experience. Very happy customer.
Dislike: I'm not sure if it is a negative or not but the staff are so laid back that when I found a dent on the car at pick up they said it's something that happens and ticked it off my form and not theirs. I wasn't picked up on it at drop off though so I guess they are all fairly level headed with the process of it all. Very happy with everything!