Average

It was a car rental that seemed to be set up to service the Chinese market more so than general public. This was not a problem in our case however I would say the strong accents that the staff had could be an issue in term of clear communication. We had a slight issue in being picked up at the airport as we got picked up by the wrong shuttle bus. All was resolved quickly and efficiently though. Be prepared to have a large holding deposit ($1500) on your credit card, even if you’ve taken full Insurance option with EasyRentCars.com.

We had some confusion in our pick up as the confirmation emails inferred our car was to be picked up at the terminal when I’m fact we were meant to call upon arrival and take a shuttle to their office. It meant we were delayed by an hour as we worked out what was going on.

Pick up was first class customer service was exceptional

Very polite staff at the counter. Pick up guy was friendly as well. Overall, pick up and drop off process of vehicle was very easy and smooth. Staff made it easy for us and explanation was clear as well.

Price was as per advertised. No hidden charges. Will definitely use Easyrentcars.com again for sure and will recommend to friends and family members.

Overall great! Once of his driver/staff was very friendly and helpful to explain some of the local signage! Also, we were given an upgrade of my car due to unavailability of Corolla Hatchback. However there are some hidden cost we need to be aware, like 'toll' device, different type of insurance which we were informed before taking the car, where you can't really do much since you're there.

Overall great platform for getting good deal. It will be good to specify the size of luggage or even the size of boot (in cm dimension). I struggle to find the information. Also if possible to share some of the hidden cost example toll device. Which is not a big deal but to make the transaction more transparent.

Had to phone twice before driver would leave depot to pick up at airport. Could have saved time by reading terms and condition before hand.

Was happy with price & package. Terms and conditions could be sent via email before pick up.