Car suited our needs, just wasn’t that clean inside

We picked up and dropped off the car at different locations. At the pick-up site in central London, there was only one staff member present, and there were some language barriers. Additionally, the staff was unfamiliar with the car's navigation system, which led to us getting lost. At the airport drop-off, the staff were highly professional, warm, and patient, which moved us deeply. Their work ethic was commendable. We will definitely rent from this company again next time.

The rental location is near the airport, with a dedicated reception desk at the airport exit directing you to a shuttle bus for car pickup. The pickup location is spacious with many service staff who are very friendly. The paperwork is correct, and someone accompanies you to pick up the car and explains the usage precautions. The process is smooth and fast.

We realised that a fiat 500 was too small so had to upgrade to a vw polo which was fine. Pity there was no gps built in but that’s being a bit picky. I used my phone instead.

I wish I’d booked it sooner coz the prices went up and up as the holiday got nearer.

Good customer service