Great overall experience. However we weren't told it was in a different terminal.

It was a great car rental experience. We picked up the car an hour early at the airport. The procedure was very simple: show your passport, driver's license, and certification, then pay the deposit with a credit card and sign the contract to get the keys. To our surprise, the original Passat was upgraded to an SUV, a new car with only 1300 kilometers, running on diesel and equipped with navigation. Returning the car was even easier. We handed it over at the designated spot where a staff member checked the car's condition and fuel tank, then it was directly signed off as okay. As long as the tank was full (I refueled within 3 kilometers away), there was no need to wash the car. We drove a total of 2800 kilometers, with a fuel consumption of 5 liters per 100 kilometers and a top speed of 160 km/h (some parts of German highways have no speed limit, but I didn't dare to go any faster). This great experience makes me want to rent a car for future trips as well.

Counter staff is really brilliant.

Extra surcharges for airport should be included

extra airport fees, which were not mentioned anywhere in the booking process

The car, and free upgrade, was fabulous. The only frustrating thing was the checking process when we dropped the car off. The 'checker' checked cars who had arrived after us first and this was particularly frustrating as we were in a hurry.

I ordered Audi A1 because it's small and Fuel efficient, but I got Citroen SUV Big, bulky, and not economical at all, how it's the same class? No one knows