Attitude was average, long waiting time

Shuttle pick up time was longer than expected. Shuttle driver and counter staff were very polite and friendly. More shuttle service and additional counter staff will be helpful for faster customer service.

It was very easy to book online.

Very bad customer service. My nephew forgot his hat in the car. I called them within 30 mins after I returned the car and was told they are busy, can't check for me. They asked me to call back after 3 hours. I did, and was told they were still too busy to spend one minute to get the hat for me. They told me to call back after 8pm. I did, and was told that they will give me a call back but they never called. I called again at 11pm and they told me sorry the car is rented out and they can't do anything now. I asked them if they can try contact the renter. They said okay they try the next morning and let me know. But they never did. Overall I called 8 times for such a small thing which I think a good customer service would solve the problem at the very first call. My nephew is very very upset.

Your counter service was slow and inefficient. If you don't fix this people will be one and done. Your area is not clean or tidy especially where the cars arw located. Doesn't seem professional

Girls on the front desk they need to be polite with clients. Terrible front desk service.