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Live chat Email us Service Code: 7891301262
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Felt that I got away lucky

Reviewed: Tue, Dec 3, 2019
About Routes: 7.0 /10
While I didn't have any problems with my rental, there is a definite fly-by-night feeling to the whole experience. Their premises is an unrenovated former Chinese restaurant. I did not get the vehicle that I expected, and I did not see the variety of models that they claimed to offer in their lot. I was also asked about obvious wear and tear as "damage" to the vehicle, which was dropped when I offered to involve American Express.
About QEEQ: 10.0 /10
Intermediate | Nissan Sentra or similar

Relevant Reviews on Routes Vancouver Airport

Sebastian Acheson

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Reviewed: Sat, Feb 16, 2019
About Routes: 4.0 /10

Patricia Mackeracher

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Thu, Dec 5, 2019
“Never again booking with Routes!!!!”
About Routes: 9.0 /10
This was our first time booking through Routes, and honestly will never book them again. We specifically went with them because we wanted a Jeep Grand Cherokee. However, when we got there, we were told they didn't have any... Not just that they were all booked up, but that they don't even have any in they car registry. They gave us what they thought was of equal value.. a Kia. The the other sites I was looking at while booking had the same Kia's for quite a bit cheaper. But its want a Kia. The free airport shuttle took over 2 hours to pick us up, because they only had one shuttle and had multiple pick up locations through the Vancouver airport. It was also full when it drove by us... We called multiple times (3times) to inform we were still waiting. When we got to the rental building it was a old converted night club, but very very very busy. We waited another hour in line to pick up SUV.
About QEEQ: 10.0 /10

A.Hasham

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Economy | Kia Rio or similar
Reviewed: Fri, Jul 5, 2019
“I was not able to get the rental car booked. Had to wait in the line up for 1.5 hrs.”
About Routes: 2.0 /10
Could not get a rental, after waiting in line for almost 1.5 to 2 hrs. Very disappointed. Just a waste of time.

D.Gabay

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Jun 20, 2019
“Great car, was a smooth drive and very comfortable”
About Routes: 10.0 /10
The rental company took over an hour just to issue the car. I was very happy with the car and the price but the length to wait was horrible as I just came off a 10 hour flight woth 2 kids and then had to wait an hour just to pick up the car
About QEEQ: 10.0 /10
Very smooth process. Will definitely use it again.

K.Tan

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, May 21, 2019
“Well attended by the staff name Paul Prussner and the car provided was new.”
About Routes: 9.7 /10
Will rent again from Routes for my next trip.
About QEEQ: 10.0 /10

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