Felt that I got away lucky

Canada

Reviewed: Tue, Dec 3, 2019

About Routes: 7.0 /10

While I didn't have any problems with my rental, there is a definite fly-by-night feeling to the whole experience. Their premises is an unrenovated former Chinese restaurant. I did not get the vehicle that I expected, and I did not see the variety of models that they claimed to offer in their lot. I was also asked about obvious wear and tear as "damage" to the vehicle, which was dropped when I offered to involve American Express.

About QEEQ: 10.0 /10

You have a very comprehensive and convenient app to use, but you need to screen your providers.

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Intermediate | Nissan Sentra or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Canada

1 days rental

Economy | Kia Rio or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Oct 1, 2019

“Routes is cheap, but be prepared for a long wait.”

About Routes: 6.7 /10

Understaffed, long lines and long wait times. Doesn't seem to have been organized well. One lady waited over 90 minutes for a car she booked months in advance.

About QEEQ: 10.0 /10

Canada

1 days rental

Economy | Kia Rio or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Aug 27, 2019

“PAINFUL EXPERIENCE, RUDE STAFF, RIDICULUS WAITING TIME!!!”

About Routes: 2.0 /10

Horrible company! Terrible service, staff rude and very unhelpful - creating problems for customers, ridiculous restrictions on cars. Waiting time was painfully long. I understand busy companies but waiting 2 hours in a queue is NOT ACCEPTABLE!!!!! I'm honestly surprised this company still exists..? Puzzled about that! I highly advise DO NOT USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Canada

1 days rental

Large SUV | Dodge Durango or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Fri, Aug 2, 2019

“Great vehicle”

About Routes: 8.0 /10

The Durango was nice. The pickup and drop-off location was far from the airport with only two shuttles, but then, the price was more reasonable than companies located right at YVR. I think the staff could have been more friendly and helpful. For example, they should probably at least show where the gas cover button is! Thoroughly enjoyed driving the vehicle though!!!

About QEEQ: 8.0 /10

The platform was good and price protector was great. However, when flights were cancelled due to weather in New York, we had to simply cancel and rebook so the price was not as good. Needs to be easier to shorten and/or extend without completely cancelling and starting over.

P. Madaloni

Canada

1 days rental

Intermediate | Toyota Corolla or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Jul 29, 2019

“Below expectations.”

About Routes: 6.3 /10

Wasn't a Corrola but a equivalent KIA. That was frustrating. It is 5 days now and they didn't reimburse the security deposit yet. Security deposit is also very high (500 CAD).

About QEEQ: 10.0 /10

Good.