Waited for an hour at the airport for the shuttle, then waited another half hour in line. It took three trips to transport 8 people!

1. This is supposed to be a local chain, but I only found two locations in the whole of Vancouver. 2. During the booking, I specifically chose the Jeep Cherokee, but I got a Nissan instead. The difference is night and day. I couldn't argue because the rental company is located outside the airport. If you don't want it, you have to walk back to the airport yourself. 3. Nowhere did it mention that there was a mileage limit. I went to the US and was told I could only drive 1300 kilometers in 6 days, and any extra would be charged at 30 CAD per kilometer. I just had to accept it. 4. When I picked up the car, they rushed me through a 1-minute inspection, but when I returned it, they took 10 minutes to check. They said there was a ~0.2cm scratch on the top of the windshield that wasn't there before. They insisted it was my fault. Are you crazy for money? Making all sorts of excuses to charge me. In the end, I had to catch a flight, so I unwillingly wrote down what happened.

Your shuttle driver was lovely!

The price quoted was extremely good however I did not realise that I would have to buy their car insurance as they would not accept any car insurance outside of north america so could not use the global coverage I already had and is accepted by every other rental agency I have ever used in Canada and in the USA. This increased my rental charge by about 65%.

The wartime to get the car, and especially to drop off the car and have the shuttle take me to the airport was very long. Almost missed my flight. There was a huge lineup of people waiting to get cars.

Seems fine.