Would never recommend Routes car rental

Canada

Reviewed: Tue, Aug 27, 2019

About Routes: 4.7 /10

Although the vehicle was in great condition and provided our family with loads of space for our family vacation, we would never recommend Routes car rental. We had to wait 45 minutes for a shuttle to pick us up. The person who set us up with our vehicle was less than courteous. The vehicle was not ready when we picked up - despite our flight being delayed by several hours. The inside of the car was not clean - dashboard was full of dust and suntan lotion, windshield was filthy. Lastly, the car was empty and we had to stop to fill it, which resulted in us missing our ferry. Completely disorganized.

About QEEQ: 10.0 /10

Easy Rent a car was a painless way to rent our vehicle. Will use again.

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Medium SUV | Jeep Cherokee or similar

1 days rental

Relevant Reviews on Routes Vancouver Airport

Evelyn Gallacher

Canada

1 days rental

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sun, Feb 17, 2019

About Routes: 10.0 /10

I contacted the car rental company at the airport, and the shuttle arrived in about 10 minutes. The rental location is not far from the airport, taking at most 10 minutes by car. The car pickup process was very quick and easy. I will choose Routes again next time.

About QEEQ: 10.0 /10

S.Modugu

Canada

1 days rental

Medium SUV | Nissan Rogue or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Thu, Dec 5, 2019

“OK”

About Routes: 8.7 /10

There was a long wait time to get the car key after the registration is complete. None of the staff cared about telling how long it is going to take to give the key.

About QEEQ: 10.0 /10

R.Aba

Canada

1 days rental

Large SUV | Dodge Durango or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Thu, Jul 25, 2019

About Routes: 8.0 /10

Location was just a bit hidden but overall it was good. still waiting for the 500 cad deposit to clear.

About QEEQ: 10.0 /10

Canada

1 days rental

Medium SUV | Nissan Rogue or similar

Routes

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Thu, Jul 18, 2019

About Routes: 8.7 /10

The rental process on Routes is different from all other companies I used until today. They ask for the Insurance contract and don't have one to offer. The line on the pickup and return was big and all because of this strange requirements that delays the process and irritate costumers. I could get the car with my Brazilian license, but my friend couldn't with his license from El Salvador... We didn't understand the policy for rental, it just doesn't make any sense.

About QEEQ: 8.0 /10