Bad experience

The staff at Kennedy were really polite. I originally booked a car with Dollar, but due to a locked credit card, I had to switch the reservation last minute. I initially reserved a Toyota Camry, but they gave me a Kia W5. I noticed one of the tires had low pressure, so they replaced it with a Chevrolet Malibu. Although I felt the Malibu was a lower tier than the Camry, it was around 4:30 PM and I still had a 5-hour drive ahead to my destination. Because of the language barrier, I just took the car and left. Nonetheless, the staff were very accommodating, checked my order, confirmed I had full insurance, and asked where I was headed to determine if I needed an EZPass. Overall, I am satisfied.

Overall, the process is efficient, and the vehicle was a new one with 9000 kilometers. However, make sure to read the contract carefully as picking up the car half an hour early almost resulted in extra fees. Fortunately, it was corrected in time.

Very good

For enjoyed trip

The wait for pickup was really long. There should be a way to pre-register a few things beforehand or extra staff. Also the car had a weird cut in the tire which I wasn't sure was safe but no one is on site when u pick up the vehicle so I could not ask. Also they were a bit weird when it came to tolls and I did not understand the associated fees