Everything was fine, but I got different car.

Service was great. I booked the car pretty late so they couldn’t get the model I wanted in time, but they were really proactive in helping me sort it out and in the end I just paid the difference and switched to another model.

Service is good and prices are cheap. The only inconvenience is having to call when picking up and returning the car due to the lack of a physical counter.

Pick up of car in a dark car park - hard to see any damage. There was damage on the wheel trims, which I took a photo of. The drop off location was very well lit, and the Europcar team said the wheel damage was caused by us. Fortunately I was able to show the photo evidence of the damage being there on pick up, but thought that the whole process was corrupt by Europcar. With the dark car park for pick up so we can't easily see damage when we pick up, but very well lit to help them in the drop off car park. Probably will not use Europcar again in the future - for this dirty con trick they tried.