Car was great. Pick up experience was poor.

Very satisfied

We were late, but the attendant patiently explained everything to us. He was very friendly, told us how to return the car, printed the return contact information, and even upgraded us to an automatic for free.

It would have been helpful to have been shown the controls; the car interface has a lot of automatic functionality so mostly it was okay but there are also a lot of stalks on the steering column. I accidentally switched on the speed limiter once at a very low speed and it took me a few tries to work out the screen wash function. Other than that everything was perfect.

All okay!

Ladies on Hertz were rudes and worst: nobody in Staff speaks English, only French (that I do not Speak). It was difficult to solve any little question, making this rental a bad experience. In my opinion they SHOULD know how to speak the Universal language in a business you deal with people from all over the World.