Excellent!

The shop has plenty of cars. I was late by half an hour to pick up the car, but communication with the staff was smooth. When returning the car, I was less than half an hour late. They close at 4 PM on Sundays. I filled up the gas tank, locked the car, and placed the keys in the dropbox. My credit card deposit was released by 7:30 in the evening. Overall, the process was convenient and efficient.

Good

Brilliant service from brilliant, friendly and helpful staff

Very helpful and pleasant East European man at pick-up point in the shopping mall. Had an upgraded car which we didn't really want - preferred smaller car. None of the nasty surprises we've had with other companies lately.

Fine - no hassle.

Like: Car was in good condition and worked well for our needs.
Dislike: Car was advertised as a Toyota but ended up a Ford. Inflexibility for adding a couple of hours beyond the exact 24h period - had a later flight to catch. An extra hour would have costed 50% of a full day - that's very poor customer service in my opinion.