ACE in Bordeaux is Gold Car, a company I avoided, despite being cheaper, due to its very poor reviews. It took over 2 hours to collect the car. Car received had class 1 damage, with very few panels not damaged. Drop off took around 15 mins. Gold Car have offered compensation for delay, before I have complained, of 1 days rental. However, my final invoice has shown no credit. We shall see.

The wait to pick up the car was rediculously long, especially in a warm airport with 2 young children. Counter staff were quite rude and once we realised car was far too small, we weren't able to upgrade. Wait for return was also quite lengthy.

Booking was smooth and easy to include all waivers.

The car was very new and clean

The whole process was fine.

We have used several times. Due to this and our yearly car hire excess insurance, we no longer get the hard sell for own car rentals unnecessary insurance which we have found stressful with other companies. The car was very clean and in excellent condition.

Price drop protector was really good - we did pay less than initial booking price. Would definitely use again.

The collection desk was much improved from the previous occasions and there was not too much up selling and threatening by hard selling the extra insurance for damages. I have already bought my own annual insurance for this at a fraction of the price charged by Easy cars and others. The car was ready but a bit frustrated that I had to get marks added that were not shown - makes me suspicious. Also marks of the inside was 'not included' which didnt sound right . The gent at the handover was top class and very helpful - a credit.

Didnt use