“Reluctant to use company again as they appeared dishonest and untrustworthy”
About ACE:5.7/10
Car was fine, but staff tried to overcharge on collection and were extremely unhelpful on return refusing to simply sign a note saying all ok having inspected vehicle and agreeing that there was no damage
It took 5 hours to rent the car and everything was as vague as can be.
The whole process is designed to sell Insurance and upgrades. A ridiculous process which created 60 people long queues.
I am sure that these rental agencies are either owned or financed by the main players like Hertz with the sole objective to drive people back to them and NEVER , EVER consider leaving again.
“The worst car hire experience of my life, terrible customer service and general chaos .”
About ACE:5.0/10
We arrived on time to pick up our rental car only to be met by a sea of people waiting to collect their cars . Firstly, there were only 4 staff working and they each took around 20mîns if not more to serve each customer! No sense of trying to speed up to help with the ever growing queues! Once we had waited for 2 hours and 20 mins (!!!) we finally had our number called . We were then met by an incredibly slow, unapologetic and borderline agressive member of staff. When we asked for an explanation for the long wait and utter chaos, we were given no apology ( as the representative of ACE should have done in basic customer service ) and just an aggressive and rude attitude whilst we tried to collect our car.
In the many years of travel and use of car hire companies at Bordeaux Meringnac airport I have never been treated so incredibly badly nor had to wait so long with no apology or basic customer service. I will never use this company again and will be sure to pass the word on amoung my contact , friends , family and anyone else who I know is looking for car rental .
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Ok, but had better
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