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Live chat Email us Service Code: 3446365344
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Stressful!

Reviewed: Sat, Jun 8, 2019
About ACE: 5.0 /10
Goldcar were terrible at arrival! Over 2hrs waiting with 3 children on my own. Rude! Also tried to say the extra insurance with you wasn't enough and that you wouldn't pay out so we had to buy it with them also! Wouldn't use again!
Economy | Volkswagen Polo or similar

Relevant Reviews on ACE Bordeaux-Merignac Airport

K.Nolan

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Aug 7, 2019
“Ace a bit frustrating to deal with but good value for car”
About ACE: 6.3 /10
Car was fine. Ace staff were extremely pushy on upwelling insurance
About QEEQ: 10.0 /10
Booking was perfect

G.Huey

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Economy | Volkswagen Polo or similar
Reviewed: Thu, Jul 4, 2019
About ACE: 6.7 /10
Waited over an hour to pick up the car. When we got to the desk there were 5 customer service people on duty but one by one they left leaving only one person to deal with the last three customers. They clearly don't care.
About QEEQ: 10.0 /10

cvs

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Economy | Volkswagen Polo or similar
Reviewed: Wed, Jun 5, 2019
About ACE: 4.7 /10
The car was very beat up and the guy handing over the keys said he didnt cxare what state it was brought back in. The car stunk of spilt alcohol and there was a hole in the front divers carpet. It drove okay although there was no radio reception. Later found that the aerial had been broken off. Next day with my wheels turned outwards I realised the two front tyres were badly worn and probably illegal. I looked in the boot for the spare, but there was none. I could not find any details on the booking paperwork for a number to phone. Very disappointed, the rental was not cheap but I was given a third rate /unroad worthy car
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J.Markwell

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Mini | Opel Adam or similar
Reviewed: Thu, May 16, 2019
“Great car, great car park staff, not very smooth pick up process”
About ACE: 8.0 /10
The car was amazing. The staff at the car park were really friendly and helpful too. But the staff at the desk were not so friendly and also a bit of a mess - a long queue formed and we waited almost an hour even though we arrived with just 2 groups in front of us. Also, I would recommend taking photos of the car beforehand. There was a scratch that was not caused by us but had not been recorded. The blame would have been put on us had I not taken a photo that showed it was there before we left.
About QEEQ: 10.0 /10
Everything was so easy and quick! And the auto rebook was really good.

S.Clee

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Economy | Volkswagen Polo or similar
Reviewed: Thu, May 16, 2019
“I would not use this company again”
About ACE: 6.0 /10
Not use again simply because on picking car up, we were told that we were not covered for anything on car unless we paid €188 for their insurance. I had paid extra when booking the car for initially for coverage. They told me at counter it doesn’t count and we would be charged for anything wrong on return of car. We opted not to take it but puts an amount of anxiety on you during by whole holiday.
About QEEQ: 8.0 /10

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